How Deltek dives deep to capture impactful customer feedback that drives meaningful change
Carrie-Anne Mosley, Group VP of GovCon GTM at Deltek, explains how the company leverages direct customer feedback and win-loss data to provide actionable insights that help sales and product teams identify improvement areas and drive meaningful organizational change.
Session Overview
Speaker: Carrie-Anne Mosley, Group VP, GovCon GTM
In this session, Carrie-Anne discusses the importance of capturing direct customer feedback as opposed to relying solely on anecdotal evidence. She explains how the win-loss data her team collects has been instrumental in helping Deltek’s sales and product teams identify areas for improvement. This approach has enabled Deltek to drive meaningful change within the organization by focusing on actionable insights derived from real customer experiences.
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