Clozd Platform Overview

Clozd helps you capture rich feedback, analyze it with purpose-built AI tools, and deliver insights that guide critical decisions.

Collect Feedback

Gather insights from the voices that matter most.

Capture authentic customer voices

Clozd automates the entire process—so you can spend less time managing feedback logistics and more time digging into powerful insights.

Workflows

Eliminate the barriers to better insights

Workflows handles the logistical heavy lifting end to end—from contacting the right participants to tracking responses—so you can focus on leveraging the insights that matter most.

AI + Live Interviews

Smarter interviews, stronger insights

Whether asynchronous or live, Clozd interviews are designed to capture authentic, detailed responses that reveal what really matters to your customers.

Analyze Data

Turn unstructured feedback into usable intelligence.

Clozd makes sense of every conversation quickly, so you can turn feedback into action without delay.

Summaries

Every word—captured and searchable

Clozd removes the delay between interviews and usable data with automated, AI-powered transcription and summarization.

Themes

Turn feedback from diverse voices into one clear story

Clozd’s AI tools aggregate feedback from across your interviews to identify the factors that drive success or create risk.

Tags

Tag and track the content that matters most

Built-in AI tagging organizes and highlights relevant transcript sections, making it easy to filter, segment, and share the most relevant feedback.

Deliver Insights

Share findings using Slack, email, and more.

Clozd provides real-time access through its AI-powered platform to keep stakeholders informed, aligned, and able to explore answers instantly.

Integrations

Connect with other platforms

Clozd makes it easy to share feedback instantly through seamless integrations with Slack, Teams, your CRM, email, and more—so everyone stays on the same page.

Ask Clozd

Access key insights instantly

Ask Clozd is a custom, AI-powered search tool that analyzes your customer feedback and delivers personalized insights.

The Clozd Platform Powers Real Use Cases

• ​Win-loss analysis: Uncover the real reasons you win and lose.
• ​Onboarding feedback: Automatically collect post-launch input from end users.
• ​Midpoint check-ins: Track account sentiment—without extra meetings.
• ​Retention analysis: Quickly uncover churn and renewal drivers.
• ​Product research: Use feedback to validate features and identify gaps.
• ​Market research: Test new segments using your existing contacts.

FAQs

Do I need to integrate with my CRM to use Clozd?

Not necessarily. You can use Clozd without an integration, but connecting to your CRM unlocks richer context, enables features like Workflows to automate outreach, and gives you analytics on participation rates—such as how many people are scheduling or completing interviews. For maximum impact, integrating is highly recommended.

Can I customize the platform for my use case?

Yes. The Clozd Platform powers all types of qualitative research—far beyond win-loss analysis. From churn analysis to CX check-ins, retention programs, product research, and more, Clozd adapts to your industry, customer journey, and goals. With custom labels, multi-program management, and flexible launch points, you can capture rich, candid feedback from any meaningful moment in the customer journey.

What kind of support will I get?

Every Clozd account includes access to the customer success team, onboarding resources, and best practices. For managed programs, you’ll be paired with a dedicated team of MBA-level experts who design your program, guide you through onboarding, and help manage key parts of execution as needed—so you can focus on the insights, not the logistics.

Can I just buy the software?

Absolutely. Clozd offers software-only plans for teams who prefer to run their own interviews and analysis, and has customers across the full spectrum—from fully DIY to fully managed service. You can always add expert services later if your needs change.

Do I have to use AI features, and how secure is my data?

It’s your choice, and your data is extremely secure. Features like Ask Clozd, automated tagging, and transcription are fully optional—you decide where AI adds the most value to your workflow. Clozd is also built with privacy and control in mind: Your data is never used to train external models, and you decide exactly who can access each insight.

Customer Testimonials

"One of the great things about partnering with Clozd is that our product and engineering teams now have the ability to really go deeper in those interviews and inspect the areas they wanted to explore further, to fully understand the customer’s perspective."

— Shane Evans | Chief Revenue Officer

"Clozd helps us understand, with confidence, why we win and lose deals."

— Ike Nwabah | VP of Marketing

"Every review from Clozd that I read teaches me new ways to improve our sales process."

— Tripp R. | Global Competitive Insights Manager

"Depth of knowledge we could never achieve on our own."

— Gary C. | VP of Product Marketing

"Clozd is a no-brainer. The upfront investment is quickly dwarfed by the immense value it brings in the form of actionable intelligence and competitive advantage."

— Dan Bolton | Vice President of Corporate Marketing at Nitrogen

"Clozd checks all the boxes to store, filter, analyze, and share win-loss findings at scale. Better yet, their team members are true consultative partners that have helped us up-level our win-loss program."

— Karen Warfield | Head of Competitive Intelligence at Clari

"It's invaluable feedback that comes directly from our customers and helps support us in our product planning and when we go up against competitors."

— Hillary Neal | GTM Processes & Programs Leader at Qualtrics

Connect with a Member of Our Team

Talk with us