New Year, New Clozd Platform Features
The Clozd platform introduces new features for 2024 including AI-powered custom search (MCP), live and AI-driven customer feedback interviews, enhanced software integrations, ISO 27001 and 27701 security certifications, and expert-guided programs to help businesses analyze decision points like win-loss and churn analysis, all aimed at turning customer feedback into actionable insights.
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New year, new Clozd Platform features
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On this page
- Improvements to our reporting and dashboards to make it easier to uncover the most critical insights for your company
- Improvements to email sequence functionality to drive better participation rates
- Improvements to the publishing process to allow you to customize your program to your needs
We’re excited to announce a handful of powerful new features in the Clozd Platform.
“In 2024, we released several major product features, including Flex Interviews, Smart Tags, Workflows, and Ask Clozd,” said Sam Woodbury, head of product strategy at Clozd. “While these large milestones are exciting, we know it's important to continuously improve existing functionality in the Clozd Platform to deliver a premium experience for our users. In December, our team released several new features that will help our clients collect more feedback from their customers and more easily extract valuable insights from the feedback collected.”
These new enhancements fall into three distinct buckets:
Improvements to our reporting and dashboards to make it easier to uncover the most critical insights for your company
Decision Driver dollar attribution: See which Decision Drivers are making (or losing) the most money for your business.
AI summary of Decision Driver quotes: Read a summary of all quotes for a given Decision Driver. Summaries are dynamic and reflect quotes that match your current filters.
See quotes in context: In a published interview, users can click to see where a quote came from in the interview transcript.
Improvements to email sequence functionality to drive better participation rates
Rich text editor: Emails in sequences can now have text formatting (bold, italics, underline, text color) and numbered or bulleted lists. This will help you drive higher engagement with your email sequences.
Threading in sequences: Follow-up emails in an outreach sequence can now be organized into a single thread with previous emails, which increases the perceived legitimacy of Clozd feedback requests.
Improvements to the publishing process to allow you to customize your program to your needs
Custom summary prompts: Admins can create a custom summary prompt that will be used to generate automatic summaries for each interview in a program.
Silent publishing: Admins can publish individual interviews without sending a notification.
“We love customer feedback and ideas for improvements to the product,” said Jonathan Barlow, product manager at Clozd. “While we can't build every request we get, we prioritize things that will benefit the greatest number of our clients and align with our strategic roadmap. Nothing feels better than shipping a new feature and hearing how it saves a customer a bunch of time or solves a problem they were facing.”
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